This Cancellation & Refund Policy outlines the terms under which cancellations, returns, and refunds are handled on Xigerattes.
Order Cancellation
- Orders can be canceled only before they are shipped.
- Once an order has been dispatched, it cannot be canceled.
- To request a cancellation, please contact us immediately after placing the order.
Returns
- We accept returns only if the product received is damaged, defective, or incorrect.
- Return requests must be raised within 48 hours of delivery.
- Products must be unused, unopened, and in original packaging.
Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5–10 business days to the original payment method.
- Shipping charges (if any) are non-refundable, unless the return is due to our error.
Non-Refundable Items
Refunds will not be provided for:
- Change of mind after delivery
- Products damaged due to misuse
- Items returned without original packaging
- Requests made after the return window
Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank account again
- Contact your payment provider
- If the issue persists, contact us for assistance
Contact Us
For cancellations, returns, or refund-related queries, reach out to us at:
Email: [email protected]
By placing an order on Xigerattes, you agree to this Cancellation & Refund Policy.
Last Updated: 29th December, 2025